Help Center

See here, a complete guide on how to open a ticket.

Solved?
  • Low Priority - 5 to 20 days

Usage questions, aesthetics, usability and request execution progress information.

 

  • Medium Priority - 3 to 10 days

When applications has functioning failures or slowdowns, and production is below expectations.

  • High priority - 1 to 5 days

When system sectors are affected, such as: registration, sales, invoicing and bonus payments. In addition to presenting risks of serious operating losses.

  • Emergency Priority – 24 hours (The entire system without operation)
Solved?

In order to set the price according to your needs, it is necessary to analyze your business plan. Request a demo or contact us at Brasil,Goiânia 62 99655-9622,98230-1150 – Barcelona, España. + 34 677038303 to send us a quote.

Solved?

The contract is annual. But, it depends on each customer's business plan, as the system is customizable. And the terms of each contract may vary, depending on adaptations and features.

Solved?

Cash or down payment + 5 interest-free payment slips. We accept credit cards as well, but we charge card interest.

Solved?

After choosing Maxlevel system, our team will develop and implement your software. These are the steps: filling out form, installation, system installation, layout configuration, business plan analysis, configuration according to business plan, backup security, system testing, adjustments, contracting training, term delivery, database restoration.

Solved?

Click here, to request a system demonstration. It is free!

Solved?

Yes, when you register a domain, you can use it on any hosting server.

Solved?

No. When contracting a Maxnivel system, the client must purchase our server.

Solved?

The new features are those functions that may not meet the system and therefore need to be implemented. To get them, few steps need to be followed, as you can see here.

Solved?

Click here to update your overdue bill with the calculation of interest and fine, and pay at any bank of your choice.

Solved?

Yes, the service can be discontinued at any time after 5 calendar days of expiration. The finance company will send an e-mail notice about pending payment for the customer to settle before a possible suspension.

Solved?

After the payment is settled and written off by the bank the next business day, the system will return within 24 business hours.

Solved?

Maxnivel's support service has the following attributions: clarifying doubts and providing support to the user in PUNCTUAL questions.

NOT being considered:

  • Continuous changes in system configuration;
  • Training of entire system modules;
  • Analysis of new business rules and how to configure them in the system;
  • Analysis of new bonuses and how to configure them in the system;
  • Analysis of new business plans and how to configure them in the system.
Solved?

30 business days after business plan approval. This period does not include new features.

Solved?

Backup is done once a day. This will serve to collect customer information and data, if necessary.

Solved?

The finance company sends slips by e-mail, and they will also be available in the system to be generated by the client.

Solved?

Consult the Renegotiation Center (Monday to Friday, from 8:20 am to 6 pm) by phone +55 62 30884030 with Priscilla - Extension 2 or by email: financeiro@maxnivel.com.br

Solved?

Once the ticket is CLOSED, a pop-up window will open with the evaluation form. You will be able to review the entire conversation history. Please rate your satisfaction with the problem x solution with stars. As you rate our service, comment icons will shown on the screen. Select one or more. Lastly, leave your suggestion, compliment or improvement. Your opinion is very important to us!

Solved?

Yes, we have the Maxnivel blog. In it, you will find tutorials about the system's tools and modules. There is a specific category called "Support" where you can find usability guidelines.

Solved?
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Frequently Ask Questions

See here, a complete guide on how to open a ticket.

Solved?
  • Low Priority - 5 to 20 days

Usage questions, aesthetics, usability and request execution progress information.

 

  • Medium Priority - 3 to 10 days

When applications has functioning failures or slowdowns, and production is below expectations.

  • High priority - 1 to 5 days

When system sectors are affected, such as: registration, sales, invoicing and bonus payments. In addition to presenting risks of serious operating losses.

  • Emergency Priority – 24 hours (The entire system without operation)
Solved?

In order to set the price according to your needs, it is necessary to analyze your business plan. Request a demo or contact us at Brasil,Goiânia 62 99655-9622,98230-1150 – Barcelona, España. + 34 677038303 to send us a quote.

Solved?

The contract is annual. But, it depends on each customer's business plan, as the system is customizable. And the terms of each contract may vary, depending on adaptations and features.

Solved?

Cash or down payment + 5 interest-free payment slips. We accept credit cards as well, but we charge card interest.

Solved?

After choosing Maxlevel system, our team will develop and implement your software. These are the steps: filling out form, installation, system installation, layout configuration, business plan analysis, configuration according to business plan, backup security, system testing, adjustments, contracting training, term delivery, database restoration.

Solved?

Click here, to request a system demonstration. It is free!

Solved?

Yes, when you register a domain, you can use it on any hosting server.

Solved?

No. When contracting a Maxnivel system, the client must purchase our server.

Solved?

The new features are those functions that may not meet the system and therefore need to be implemented. To get them, few steps need to be followed, as you can see here.

Solved?

Click here to update your overdue bill with the calculation of interest and fine, and pay at any bank of your choice.

Solved?

Yes, the service can be discontinued at any time after 5 calendar days of expiration. The finance company will send an e-mail notice about pending payment for the customer to settle before a possible suspension.

Solved?

After the payment is settled and written off by the bank the next business day, the system will return within 24 business hours.

Solved?

Maxnivel's support service has the following attributions: clarifying doubts and providing support to the user in PUNCTUAL questions.

NOT being considered:

  • Continuous changes in system configuration;
  • Training of entire system modules;
  • Analysis of new business rules and how to configure them in the system;
  • Analysis of new bonuses and how to configure them in the system;
  • Analysis of new business plans and how to configure them in the system.
Solved?

30 business days after business plan approval. This period does not include new features.

Solved?

Backup is done once a day. This will serve to collect customer information and data, if necessary.

Solved?

The finance company sends slips by e-mail, and they will also be available in the system to be generated by the client.

Solved?

Consult the Renegotiation Center (Monday to Friday, from 8:20 am to 6 pm) by phone +55 62 30884030 with Priscilla - Extension 2 or by email: financeiro@maxnivel.com.br

Solved?

Once the ticket is CLOSED, a pop-up window will open with the evaluation form. You will be able to review the entire conversation history. Please rate your satisfaction with the problem x solution with stars. As you rate our service, comment icons will shown on the screen. Select one or more. Lastly, leave your suggestion, compliment or improvement. Your opinion is very important to us!

Solved?

Yes, we have the Maxnivel blog. In it, you will find tutorials about the system's tools and modules. There is a specific category called "Support" where you can find usability guidelines.

Solved?

Telephone

Barcelona, España. + 34 677038303 Brasil, Goiânia 62 99655-9622, 98230-1150

Address

Avenida D, Nº 419, SALA 401, Edifício Comercial Marista, Setor Marista, Goiânia-GO, Brasil CEP 74.150-040

Gran Via de les Corts Catalanes, 857, ENTLO. 3ª, ESC. A, Barcelona, España, 08018.

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